SALON POLICIES

Special Considerations:
Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.

Guarantee:
Although we do not give cash refunds, all services have a limited time guarantee of 1 week. e.g., If you get your your service done on a Wednesday, you have until the following Wednesday to present us your complaint. If for any fault from Aeracura Salon you are not satisfied, the service you received will be redone at no expense!
Aeracura Salon will gladly exchange any product bought by our guests if returned unused and with the original receipt within 14 days of the purchase date.

Cancellations:
Please call 48 hours ahead of time to cancel your appointment as our stylists work on a commission only basis. Cancellations less than 24 hours prior to  your appointment may incur a fee of 50% of your service.  No shows and on the day cancellations may incur a fee of 100% of your service.  We do understand there are emergencies beyond our control.  We thank you ahead of time for your consideration. We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the appointment time that you most desire.

Payments & Gratuities:
We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discovery. Personal checks are not accepted and we do not give cash back on credit card charges.
Gratuity is not included in the service fees listed on our price list. Although we favor cash tips they can also be added to your card.

No Pets:
Sorry, but by North Carolina state law, no pets are allowed in a salon unless they carry a service dog I.D.

Service Pricing:
A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair.

Child Safety Policy:
Our concerns are for the safety of your children.
We understand that your “me time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held on one’s lap.
We kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.
Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Aeracura Salon stylists and staff are dedicated to providing each of our guests with the highest level of services possible.
We greatly appreciate your compliance with our child safety policy.

Personal Items:
Aeracura Salon is not responsible for lost, stolen or damaged personal items. We provide capes and robes for guest to wear during color services to protect valuable clothing.

Privacy Policy:
Aeracura Salon will not release any personal information obtained inside the salon & spa to any outside parties. Email addresses and cell phone numbers are used strictly for special event updates and appointment confirmation. Clients may request the removal of their email address at any time.

Check In:
Please arrive at least 10 minutes prior to your appointment time. This will give you time to fill out any forms needed related to the service you'll be receiving, and unwind before your treatment.

Late Arrival:
To ensure the promptness of all reservations, we reserve the right to reschedule any reservation that is 15 minutes or later to another convenient time.


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